Important update about The Pipe: We are changing the platform for case registration

Dear customer,

We would like to inform you about an important change that will affect how you register and manage your cases with us. As part of our continuous efforts to improve and streamline our services, we will be transitioning to a new platform for our case management. The migration of all customers and cases will commence on Monday, February 19th, and is expected to take approximately one month.

This change will make it easier and more convenient for you to communicate with us and manage your cases. The new "The Pipe" offers a range of new features and improvements that we are confident you will appreciate. Once you, as a customer, have been migrated, your respective support contact will receive an email with a link to the new system, where you will be prompted to set a new password and then log in.

We appreciate your understanding and look forward to providing you with an enhanced experience on our new platform!


What is The Pipe?

The Pipe is the Formpipes support portal regarding the following products:

  • W3D3
  • Platina
  • Long-Term Archive
  • Meetings Plus
  • Document Converter
  • Portal

If you need support for any of our other products, please visit our website where you can find contact information. If you are unsure of what product you are using or where to go for support – dont hesitate to give us a call +46 8 555 290 60 or send us an email support.se@formpipe.com and we will make sure you end up at the right place.


In order to be compliant with our ISO routines and the GDPR law we have added two checkboxes to our support card. This is a way for you to accept that we, in order to perform investigation in your environment, may see personal data. We have also added another checkbox that you can use to accept that we do billable work.

You do not need to check theese boxes in advance - we will ask for your permission when its needed.

Change log

Change log - 2019-11-29

 - Checkboxes for account type added on registration page.
 - Bug fix for displaying xml-tags in comments.

Change log - 2019-10-28

 - Prevented double post of comments when reloading case.
 - Same sender is now used on all e-mails originiating from The Pipe.
 - Removing full path for uploaded files when using Internet Explorer

Change log - 2019-10-17

- Language support in web site with support for English and Swedish
- Redesigned interface
- Responsive ui with mobile design
- Upload multiple files at once (multi-select in file dialog)
- Case lists remembers filters, sort order and pagination settings
- Column for "Product" added in case lists.
- Column for "Product" and "Customer" is only visible if they contain more than one distinct value
- Bug fixes